.visitor-chat {
  --vc-accent: var(--color-accent, #0d9488);
  --vc-accent-deep: var(--color-accent-deep, #0f766e);
  --vc-surface: var(--color-surface, #fff);
  --vc-text: var(--color-text, #0f172a);
  --vc-muted: var(--color-muted, #64748b);
  --vc-border: var(--color-border-subtle, #e2e8f0);
  position: fixed;
  bottom: 1.25rem;
  right: 1.25rem;
  z-index: 120;
  font-family: var(--font-sans, system-ui, sans-serif);
}

.visitor-chat:not([hidden]) {
  display: block;
}

.visitor-chat__launcher {
  display: inline-flex;
  align-items: center;
  gap: 0.65rem;
  position: relative;
  padding: 0.85rem 1.15rem;
  border: 0;
  border-radius: 999px;
  background: linear-gradient(135deg, var(--vc-accent), var(--vc-accent-deep));
  color: #fff;
  font-size: 0.95rem;
  font-weight: 600;
  cursor: pointer;
  box-shadow: 0 10px 30px rgba(13, 148, 136, 0.35);
  transition: transform 0.15s ease, box-shadow 0.15s ease;
}

.visitor-chat__launcher:hover {
  transform: translateY(-2px);
  box-shadow: 0 14px 34px rgba(13, 148, 136, 0.42);
}

.visitor-chat__launcher-icon {
  font-size: 1.15rem;
  line-height: 1;
}

.visitor-chat__launcher-badge {
  position: absolute;
  top: 0.1rem;
  right: 0.35rem;
  min-width: 1.25rem;
  height: 1.25rem;
  padding: 0 0.35rem;
  border-radius: 999px;
  background: #dc2626;
  color: #fff;
  font-size: 0.68rem;
  font-weight: 700;
  line-height: 1.25rem;
  text-align: center;
  box-shadow: 0 0 0 2px var(--vc-accent-deep, #0f766e);
  pointer-events: none;
}

.visitor-chat--offline .visitor-chat__launcher-badge {
  box-shadow: 0 0 0 2px #b45309;
}

.visitor-chat--has-active-chat .visitor-chat__launcher {
  box-shadow: 0 10px 30px rgba(13, 148, 136, 0.45), 0 0 0 2px rgba(255, 255, 255, 0.35);
}

.visitor-chat--has-active-chat.visitor-chat--offline .visitor-chat__launcher {
  box-shadow: 0 10px 30px rgba(180, 83, 9, 0.34), 0 0 0 2px rgba(255, 255, 255, 0.25);
}

.visitor-chat__launcher-copy {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 0.1rem;
  min-width: 0;
  text-align: left;
}

.visitor-chat__launcher-label {
  line-height: 1.2;
}

.visitor-chat__launcher-hint {
  font-size: 0.72rem;
  font-weight: 500;
  line-height: 1.25;
  opacity: 0.92;
  max-width: 14rem;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.visitor-chat__launcher-dot {
  width: 0.55rem;
  height: 0.55rem;
  border-radius: 50%;
  flex-shrink: 0;
  box-shadow: 0 0 0 2px rgba(255, 255, 255, 0.35);
}

.visitor-chat__launcher-dot--live {
  background: #bbf7d0;
  box-shadow: 0 0 0 2px rgba(255, 255, 255, 0.45), 0 0 8px rgba(187, 247, 208, 0.85);
}

.visitor-chat__launcher-dot--away {
  background: #fde68a;
  box-shadow: 0 0 0 2px rgba(255, 255, 255, 0.35);
}

.visitor-chat--offline .visitor-chat__launcher {
  background: linear-gradient(135deg, #d97706, #b45309);
  box-shadow: 0 10px 30px rgba(180, 83, 9, 0.28);
}

.visitor-chat--offline .visitor-chat__launcher:hover {
  box-shadow: 0 14px 34px rgba(180, 83, 9, 0.34);
}

.visitor-chat__panel {
  position: absolute;
  right: 0;
  bottom: calc(100% + 0.75rem);
  width: min(360px, calc(100vw - 2rem));
  max-height: min(560px, calc(100vh - 6rem));
  display: none;
  flex-direction: column;
  background: var(--vc-surface);
  border: 1px solid var(--vc-border);
  border-radius: 16px;
  box-shadow: 0 18px 50px rgba(15, 23, 42, 0.18);
  overflow: hidden;
}

.visitor-chat--open .visitor-chat__panel {
  display: flex;
}

.visitor-chat__panel[hidden] {
  display: none !important;
}

.visitor-chat__header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.75rem;
  padding: 1rem 1rem 0.85rem;
  background: linear-gradient(135deg, var(--vc-accent), var(--vc-accent-deep));
  color: #fff;
}

.visitor-chat__title {
  margin: 0;
  font-size: 1.05rem;
  color: #fff;
}

.visitor-chat__subtitle {
  margin: 0.25rem 0 0;
  font-size: 0.82rem;
  opacity: 0.92;
}

.visitor-chat__close {
  border: 0;
  background: rgba(255, 255, 255, 0.16);
  color: #fff;
  width: 2rem;
  height: 2rem;
  border-radius: 999px;
  font-size: 1.25rem;
  line-height: 1;
  cursor: pointer;
}

.visitor-chat__body {
  display: flex;
  flex-direction: column;
  min-height: 0;
  flex: 1;
  overflow: hidden;
  background: var(--vc-surface);
}

.visitor-chat__body--chat .visitor-chat__portal-start,
.visitor-chat__body--chat .visitor-chat__intake,
.visitor-chat__body--ended .visitor-chat__portal-start,
.visitor-chat__body--ended .visitor-chat__intake {
  display: none !important;
}

.visitor-chat__portal-start[hidden],
.visitor-chat__intake[hidden],
.visitor-chat__conversation[hidden] {
  display: none !important;
}

.visitor-chat__intake,
.visitor-chat__portal-start {
  flex: 1;
  min-height: 0;
  padding: 1rem;
  overflow: auto;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.visitor-chat__conversation {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  padding: 0;
}

.visitor-chat__conversation:not([hidden]) {
  display: flex;
}

.visitor-chat__hint {
  margin: 0 0 0.85rem;
  color: var(--vc-muted);
  font-size: 0.88rem;
}

.visitor-chat__field {
  display: block;
  margin-bottom: 0.75rem;
}

.visitor-chat__field span {
  display: block;
  margin-bottom: 0.3rem;
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--vc-text);
}

.visitor-chat__field input,
.visitor-chat__header-actions {
  display: flex;
  align-items: center;
  gap: 0.35rem;
}

.visitor-chat__lang {
  display: inline-flex;
  border: 1px solid rgba(15, 23, 42, 0.12);
  border-radius: 999px;
  overflow: hidden;
}

.visitor-chat__lang-btn {
  border: 0;
  background: transparent;
  color: #475569;
  font-size: 0.72rem;
  font-weight: 700;
  padding: 0.2rem 0.55rem;
  cursor: pointer;
}

.visitor-chat__lang-btn.is-active {
  background: #0d9488;
  color: #fff;
}

.visitor-chat__kb {
  margin: 0 0 0.5rem;
  padding: 0.55rem 0.65rem;
  border-radius: 0.45rem;
  background: #f8fafc;
  border: 1px solid #e2e8f0;
}

.visitor-chat__kb-heading {
  margin: 0 0 0.35rem;
  font-size: 0.78rem;
  font-weight: 700;
  color: #334155;
}

.visitor-chat__kb-list {
  margin: 0;
  padding-left: 1.1rem;
}

.visitor-chat__kb-list a {
  color: #0f766e;
  font-size: 0.82rem;
}

.visitor-chat__phi-warn {
  margin: 0 0 0.5rem;
  padding: 0.55rem 0.65rem;
  border-radius: 0.45rem;
  background: #fff7ed;
  border: 1px solid #fdba74;
  color: #9a3412;
  font-size: 0.82rem;
  line-height: 1.35;
}

.visitor-chat__composer textarea {
  width: 100%;
  box-sizing: border-box;
  border: 1px solid var(--vc-border);
  border-radius: 10px;
  padding: 0.65rem 0.75rem;
  font: inherit;
  color: var(--vc-text);
  background: #fff;
}

.visitor-chat__submit,
.visitor-chat__send {
  border: 0;
  border-radius: 999px;
  padding: 0.65rem 1rem;
  background: var(--vc-accent);
  color: #fff;
  font-weight: 600;
  cursor: pointer;
}

.visitor-chat__end {
  border: 0;
  background: transparent;
  color: var(--vc-muted);
  font-size: 0.85rem;
  cursor: pointer;
}

.visitor-chat__messages {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  padding: 1rem 1rem 0.5rem;
  margin-bottom: 0;
}

.visitor-chat__composer {
  flex-shrink: 0;
  padding: 0.75rem 1rem 1rem;
  border-top: 1px solid var(--vc-border);
  background: var(--vc-surface);
}

.visitor-chat__composer--confirming textarea,
.visitor-chat__composer--confirming .visitor-chat__send,
.visitor-chat__composer--confirming .visitor-chat__end {
  display: none;
}

.visitor-chat__composer--confirming + .visitor-chat__end-confirm {
  display: block;
}

.visitor-chat__message {
  max-width: 88%;
  padding: 0.6rem 0.75rem;
  border-radius: 12px;
  font-size: 0.9rem;
  line-height: 1.45;
  white-space: pre-wrap;
  word-break: break-word;
}

.visitor-chat__message--visitor {
  align-self: flex-end;
  background: var(--vc-accent);
  color: #fff;
  border-bottom-right-radius: 4px;
}

.visitor-chat__message--support {
  align-self: flex-start;
  background: #f1f5f9;
  color: var(--vc-text);
  border-bottom-left-radius: 4px;
}

.visitor-chat__message--system {
  align-self: center;
  max-width: 100%;
  padding: 0.55rem 0.75rem;
  background: #ecfdf5;
  color: #065f46;
  border: 1px solid #a7f3d0;
  border-radius: 10px;
  font-size: 0.82rem;
  text-align: center;
}

.visitor-chat__end-confirm {
  flex-shrink: 0;
  margin: 0;
  padding: 0.85rem 1rem 1rem;
  border-top: 1px solid #fde68a;
  background: #fffbeb;
}

.visitor-chat__end-confirm[hidden] {
  display: none !important;
}

.visitor-chat__end-confirm:not([hidden]) {
  display: block;
}

.visitor-chat__end-confirm-text {
  margin: 0 0 0.75rem;
  color: #92400e;
  font-size: 0.88rem;
  line-height: 1.45;
}

.visitor-chat__end-confirm-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem;
}

.visitor-chat__end-confirm-cancel {
  border: 0;
  background: transparent;
  color: var(--vc-muted);
  font-size: 0.85rem;
  cursor: pointer;
}

.visitor-chat__ended {
  flex-shrink: 0;
  margin: 0;
  padding: 1rem;
  border-top: 1px solid #a7f3d0;
  border-radius: 0;
  background: linear-gradient(180deg, #ecfdf5 0%, #f0fdf4 100%);
  text-align: center;
  overflow-y: auto;
  max-height: min(42vh, 20rem);
}

.visitor-chat__ended-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2.25rem;
  height: 2.25rem;
  margin: 0 auto 0.65rem;
  border-radius: 999px;
  background: #10b981;
  color: #fff;
  font-size: 1.1rem;
  font-weight: 700;
  line-height: 1;
}

.visitor-chat__ended-title {
  margin: 0 0 0.45rem;
  font-size: 1rem;
  color: #065f46;
}

.visitor-chat__ended-text {
  margin: 0 0 0.85rem;
  color: #047857;
  font-size: 0.88rem;
  line-height: 1.45;
}

.visitor-chat__ended-close {
  width: 100%;
}

.visitor-chat__message-meta {
  display: block;
  margin-bottom: 0.2rem;
  font-size: 0.72rem;
  opacity: 0.78;
}

.visitor-chat__composer-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  margin-top: 0.5rem;
}

.visitor-chat__attach-wrap {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem;
  margin-top: 0.45rem;
}

.visitor-chat__attach-hint {
  margin: 0;
  flex: 1 1 100%;
  font-size: 0.75rem;
  color: var(--color-muted, #64748b);
}

.visitor-chat__attach-btn {
  border: 1px solid #cbd5e1;
  border-radius: 999px;
  background: #fff;
  color: #334155;
  font-size: 0.82rem;
  font-weight: 600;
  padding: 0.35rem 0.75rem;
  cursor: pointer;
}

.visitor-chat__attach-btn:hover:not(:disabled) {
  background: #f8fafc;
}

.visitor-chat__attach-btn:disabled {
  opacity: 0.6;
  cursor: wait;
}

.visitor-chat__attachment {
  display: inline-flex;
  align-items: center;
  gap: 0.25rem;
  font-weight: 600;
}

.visitor-chat__attachment-icon {
  opacity: 0.85;
}

.visitor-chat__error {
  margin: 0.75rem 0 0;
  color: #b91c1c;
  font-size: 0.85rem;
}

.visitor-chat__turnstile {
  margin: 0.25rem 0 0.75rem;
}

.visitor-chat__turnstile .cf-turnstile {
  max-width: 100%;
}

.visitor-chat__hipaa-notice {
  margin: 0.15rem 0 0.35rem;
  padding: 0.75rem 0.85rem;
  border: 1px solid #fde68a;
  border-radius: 10px;
  background: #fffbeb;
  color: #92400e;
}

.visitor-chat__hipaa-notice-text {
  margin: 0 0 0.55rem;
  font-size: 0.82rem;
  line-height: 1.45;
}

.visitor-chat__hipaa-ack {
  display: flex;
  align-items: flex-start;
  gap: 0.45rem;
  font-size: 0.84rem;
  font-weight: 600;
  color: #78350f;
  cursor: pointer;
}

.visitor-chat__hipaa-ack input {
  margin-top: 0.15rem;
}

.visitor-chat--portal .visitor-chat__launcher {
  border-color: var(--color-accent, #0d9488);
}

.visitor-chat__offline-banner {
  margin: 0;
  padding: 0.85rem 1rem;
  background: #fffbeb;
  border-bottom: 1px solid #fde68a;
  color: #92400e;
  font-size: 0.88rem;
  line-height: 1.5;
}

.visitor-chat__offline-banner p {
  margin: 0 0 0.5rem;
}

.visitor-chat__offline-banner p:last-child {
  margin-bottom: 0;
}

.visitor-chat__contact-link {
  color: #b45309;
  font-weight: 700;
  text-decoration: underline;
}

.visitor-chat__contact-link:hover {
  color: #92400e;
}

@media (max-width: 640px) {
  .visitor-chat {
    right: 0.75rem;
    bottom: 0.75rem;
  }

  .visitor-chat__launcher-copy {
    display: none;
  }

  .visitor-chat__launcher-dot {
    position: absolute;
    top: 0.45rem;
    right: 0.45rem;
  }

  .visitor-chat__launcher {
    position: relative;
    width: 3.5rem;
    height: 3.5rem;
    padding: 0;
    justify-content: center;
    border-radius: 50%;
  }

  .visitor-chat__panel {
    width: min(360px, calc(100vw - 1.5rem));
  }
}

.visitor-chat__csat {
  margin-top: 1rem;
  padding-top: 1rem;
  border-top: 1px solid var(--vc-border);
  text-align: left;
}

.visitor-chat__csat-lede {
  margin: 0 0 0.65rem;
  font-size: 0.92rem;
  font-weight: 600;
}

.visitor-chat__csat-stars {
  display: flex;
  gap: 0.25rem;
  margin-bottom: 0.75rem;
}

.visitor-chat__csat-star {
  border: 0;
  background: transparent;
  font-size: 1.45rem;
  line-height: 1;
  cursor: pointer;
  color: #cbd5e1;
  padding: 0.1rem;
}

.visitor-chat__csat-star.is-active,
.visitor-chat__csat-star:hover {
  color: #f59e0b;
}

.visitor-chat__csat-comment {
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
  margin-bottom: 0.75rem;
  font-size: 0.82rem;
  color: var(--vc-muted);
}

.visitor-chat__csat-comment textarea {
  width: 100%;
  border: 1px solid var(--vc-border);
  border-radius: 10px;
  padding: 0.55rem 0.65rem;
  font: inherit;
  resize: vertical;
}

.visitor-chat__csat-actions {
  display: flex;
  gap: 0.5rem;
  flex-wrap: wrap;
  align-items: center;
}

.visitor-chat__csat-skip {
  border: 0;
  background: transparent;
  color: var(--vc-muted);
  font-size: 0.88rem;
  cursor: pointer;
  text-decoration: underline;
}

.visitor-chat__csat-thanks {
  margin: 0.75rem 0 0;
  font-size: 0.9rem;
  color: var(--vc-accent-deep);
  font-weight: 600;
}

.visitor-chat__proactive {
  position: fixed;
  right: 1.25rem;
  bottom: 5.5rem;
  z-index: 9998;
  max-width: min(20rem, calc(100vw - 2rem));
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem;
  padding: 0.75rem 0.85rem;
  border-radius: 12px;
  background: #fff;
  border: 1px solid var(--vc-border);
  box-shadow: 0 10px 30px rgba(15, 23, 42, 0.12);
}

.visitor-chat__proactive-text {
  margin: 0;
  flex: 1 1 100%;
  font-size: 0.92rem;
  color: var(--vc-text);
}

.visitor-chat__proactive-btn {
  border: 0;
  border-radius: 999px;
  padding: 0.45rem 0.85rem;
  background: var(--vc-accent);
  color: #fff;
  font: inherit;
  font-size: 0.85rem;
  cursor: pointer;
}

.visitor-chat__proactive-dismiss {
  margin-left: auto;
  border: 0;
  background: transparent;
  color: var(--vc-muted);
  font-size: 1.2rem;
  line-height: 1;
  cursor: pointer;
}