Insurance & Payers

HIPAA-ready communication for payers handling PHI

Claims teams, nurse reviewers, and provider relations exchange medical records, prior authorizations, and appeals every day. HIPAA Companion gives payers encrypted channels with audit logging—not consumer email and ad hoc file shares.

Payer-side HIPAA risks

Where claims and clinical review workflows leak PHI

PHI in email attachments

Appeal packets and medical records often leave review teams through standard email without encryption controls or consistent retention policies.

Third-party vendor gaps

BPO partners and clearinghouses may lack documented BAAs and centralized logging—complicating breach reconstruction.

Audit reconstruction

Regulatory and internal audits require proof of who received which record, when it was accessed, and how it left your environment.

Built for payers

Governed channels for claims and clinical review

HIPAA Companion helps payer organizations exchange records with providers, TPAs, and internal review teams on encrypted email and fax—with retention and logging payers expect during audits.

Encrypted payer email

Secure exchange with providers, TPAs, and internal clinical review—with delivery receipts and searchable logs.

HIPAA fax & forms

Prior auth and medical-necessity workflows without unguarded PDF chains or personal inboxes.

Role-based access & MFA

Limit PHI to staff who need it across claims, appeals, and nurse review functions.

Audit-ready exports

Produce activity logs and vendor documentation compliance teams expect during reviews.

Works with your current tools

  • Microsoft 365 / Outlook
  • Google Workspace
  • Claims and prior-auth platform exports
  • Provider portal handoffs
  • Large-team admin and SSO paths

“We needed one place to show auditors how records moved between nurse review and provider relations. Unified logging replaced spreadsheet tracking overnight.”

CM Compliance manager Regional health plan (representative scenario)

Payer HIPAA compliance

Exchange medical records without consumer email risk

Book a consult to walk through your claims volume, BPO partners, and audit requirements—we will recommend a controlled rollout path.