Blog
HIPAA email, fax, and forms for clinic teams
Practical articles on the communication work physician offices already do: healthcare email, cloud fax, and personalized intake, with a BAA and an audit trail.
What OCR looks for in communication audit trails
Audits are less about perfect software and more about whether you can show who did what, with which patient packet, and why.
HIPAA training for front-desk messaging, not just the annual video
Front-desk staff send more PHI than almost anyone else. Generic modules miss the inbox, the fax, and the form link they use all day.
HIPAA Security Rule updates and what they mean for clinic email
Proposed Security Rule changes raise the bar on technical safeguards. Practices that still run PHI through consumer mail will feel it first.
Vendor breaches and why your fax and form tools are business associates
Healthcare has a high rate of third-party incidents. If a vendor holds your PHI, their breach becomes your notification problem.
Social media replies and the PHI hiding in public comments
A kind public reply can still identify a patient and their condition. Train staff to move the conversation to a secure channel.
BAA checklist for email, fax, and form vendors
If a vendor creates, receives, maintains, or transmits PHI for you, you need a Business Associate Agreement before go-live.